Strategic IT Leader with a decade of experience driving digital transformation initiatives across diverse industries. Expert in aligning technology solutions with business objectives to enhance operational efficiency, security, and growth. Proven track record in IT service management, cloud infrastructure, and digital marketing strategy.
Professional Experience
Founded and currently lead a boutique BPO firm providing specialized solutions to select clients. Driving business development and service delivery excellence.
Led IT operations for a multinational company providing transformative solutions across IT, education, research, and consultancy sectors.
Co-founded and managed operations for a BPO company delivering comprehensive call center solutions and business process optimization.
Oversaw IT infrastructure and systems management, ensuring robust network security and seamless communication services.
Designed and implemented robust network infrastructure solutions, enhancing system reliability and performance for diverse client needs. Optimized network security protocols and streamlined data flow to support business operations.
Managed product distribution and customer relationships as an authorized reseller, driving sales growth and market expansion. Developed effective marketing strategies that increased brand visibility and customer acquisition.
Led a technical support team in delivering exceptional IT assistance and troubleshooting services. Implemented efficient support ticket systems and reduced resolution times by 35% through process optimization.
Key Projects
Developed and launched a revenue-generating e-commerce platform with AdSense integration, driving traffic and conversions for Pakistani fashion.
Provided end-to-end IT solutions including development, marketing, and SEO operations for a medical billing company.
Engineered a Light Speed Content Delivery Network connected to a 7-year database with optimized security measures, successfully defending against cyber threats.
Engineered a Light Speed Content Delivery Network connected to a 7-year database with optimized security measures, successfully defending against cyber threats.
themercurylabs.comBuilt a responsive site showcasing smart tech, game development, research, art/design, and training, plus WhatsApp contact integration to streamline inquiries.
dynasty-tech.comA leading IT and BPO solutions company providing call center operations, web and mobile app development, digital marketing, content design, and dependable client support.
scienceandtechs.comAn established digital agency offering full-stack web development, e-commerce, CMS, B2B/B2C portals, SEO-friendly, scalable designs, social media integration, and smooth API connectivity.
